Legal Documentation

01. Information We Collect

We may collect the following information when you contact us or use our website:

• Contact information you provide, such as your name, phone number, email address, and service address.
• Service details you share with us, such as the nature of the electrical work you need.
• Messages and communications you send through our contact form, chat widget, phone, email, or text.
• Website usage data such as IP address, browser type, and pages visited, collected automatically through standard web technologies.

02. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates.
• Schedule, confirm, and follow up on appointments and services.
• Send you service-related text messages (SMS) that you have opted in to receive.
• Process payments and maintain service records.
• Improve our website and services.
• Comply with legal obligations.

03. SMS / Text Messaging and Mobile Data

When you provide your mobile number through our website contact form or chat widget and consent to receive text messages, we use that number to send messages related to your inquiry, scheduling, estimates, service updates, and customer support. Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out of SMS at any time by replying STOP to any message. Reply HELP for help, or contact us at (806) 576-7703 or jz@zambranoelectric.com. Message and data rates may apply, and message frequency varies.

04. How We Share Information

We do not sell your personal information. We may share information only as follows:

• Service providers and subcontractors who help us operate our business (for example, scheduling, customer service, or payment processing), and only to the extent needed to perform those services.
• Legal compliance when required by law, subpoena, or to protect our rights, safety, or property.

As stated above, mobile opt-in data and SMS consent are never shared with third parties or affiliates for marketing purposes.

05. Cookies and Tracking

Our website may use cookies and similar technologies to operate the site, remember preferences, and understand site usage. You can adjust your browser settings to refuse cookies, though some features may not function properly as a result.

06. Data Retention

We keep your information for as long as needed to provide our services, maintain records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

07. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08. Your Choices

• You may opt out of SMS messages at any time by replying STOP.
• You may request that we update or delete your personal information by contacting us using the details below.
• You may unsubscribe from non-essential email communications using the link provided or by contacting us.

09. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.

11. Contact Us